Privacy, Cookies, and Security Statement

We use cookies to collect data about how you access and interact with our website and services. Cookies are small files stored on your device, each with a unique ID, and they help us understand your usage patterns. Most web browsers automatically accept cookies, but you can adjust your browser settings to block them or receive alerts when cookies are being used. Please note that doing so may impact the quality or functionality of our services.

To learn more about the types of cookies we use, please refer to our detailed Cookie Policy.

We take your data security seriously. Our practices follow industry standards to safeguard your personal details from unauthorized access. This includes secure data transmission, strong authentication protocols, and restricted access to systems and information.

When we engage third-party service providers, we require them to handle your information securely and only for the purposes we've authorized.

You are not required to provide personal details unless necessary for account setup or to receive the services or support you’ve requested. Without this information, we might not be able to fulfill certain requests.

For quality assurance and legal compliance, we may record or monitor our phone calls with you—this ensures your instructions are followed and that service standards are upheld.

If you have questions about how we handle privacy or would like to review or access the personal information we hold about you, you can contact our Compliance Officer in Toronto at 416-682-5000. You may also reach out to the Office of the Privacy Commissioner of Canada. To request access to your data, please write to us for a subject access form. Additional details may be required to process your request, and we may charge a small fee to cover the cost of retrieval and review.

This Privacy and Security Policy may be updated from time to time. Any revisions will be posted on our website. Your continued use of our services after changes are made implies acceptance of the updated policy, so we encourage you to review it regularly.